Deployment Services

The MFRC Deployment Support Team provides resources, programs, and support to CF families (every family member; spouses, parents, children and siblings alike) of a person deployed or working in support of our deployed troops prior to, during and after a deployment.

A deployment means the assignment of military personnel on unaccompanied duty away from their normal workplace for a period of more than 30 days. Examples of this would be temporary duty, extended course, unaccompanied posting or overseas missions. If you or your family will be experiencing a separation for 30 days or more due to one of the above please drop by the MFRC and let us know or fill out the deployment contact form, and e-mail, fax or drop it off to us. When you register with the deployment team of the MFRC, you and your family can rest assured that we will stay connected and we will keep you informed of the programs and services we have to offer. Sign up to receive our monthly Home Base Newsletter. (Make this a link to email us)

Our services include:

Overseas mailing system to deployed family member
Regular contact via telephone or email (just to keep in touch)
Video teleconference service for those deployed to Afghanistan (attach VTC form for link)
Support groups for partners, parents, youth and children
Ladies’ and Gents’ Night Out (social evening)
Deployment related counselling
Special occasion social events (Sunday afternoons with deployed families, playgroups, barbecues, holiday party, Ladies’ and Gents’ Night Out and much more
Information and referral to outside services
A link to workshops, drop-in programs, volunteer opportunities
Emergency childcare
Respite childcare allowance
Literary resources such as books, and informative articles for children and adults
Monthly Newsletter (provided by e-mail only)

While our programs are tailored to meet the needs of military families, our doors are open to everyone – military, military family members and civilians who are working in support of our troops. We strive to meet the needs of our families by providing services in both official languages in a confidential, accessible and professional manner.

We look forward to getting to know you.

Deployment Team:

Lynne Major-Cléroux

Family Separation & Reunion and Emergency Childcare Coordinator

(613) 991-4977

Claudia Nault

Assistant Family Separation & Reunion Coordinator

(613) 993-5151

Deployment Newsletter

July Deployment Newsletter

Pre-Deployment

Information Packages: Once we are advised of a deployment, an information package is sent to the family of the military member. The package consists of helpful information outlining deployment programs and services set out by the NCR MFRC and the Department of National Defence.

Briefings on Programs: All members and their families are briefed on the services that the Military Family Resource Centre has to offer, either by phone or in our office. Presentations to deploying units are also available.

Confirmation of Deployment: A member of the deployment team will contact the member or his family to confirm his/her departure for deployment.

Deployment

Click here to read up on the effects of deployment.

Video Teleconference System:Come use our 50” video teleconference system to see and speak with your deployed family member serving in Kandahar. The deployed service member books the date and time with the PSP representative in theatre and we confirm the details with the family once it’s booked.

Military Family Peer Helper Program: If you have "been there and done that" successfully, you may be able to help others going through similar experiences. As a peer helper, your role is to: make contact once a month either by phone, e-mail or through an outing. Let us know if you are interested in volunteering your time to a family in need. offer support, if needed be respectful of privacy practice attentive listening and much more

Morale mail: A postage-free system* exists for families to send letters and parcels to deployed members and to ships.
*Restrictions apply. Click here for more information including addresses for various locations. http://www.forces.gc.ca/site/commun/message/index-eng.asp

For drop off locations in the NCR, click here.

Support groups for partners, parents, youth and children

Deployment related counselling
Information and referral to outside services
A link to workshops, drop-in programs, volunteer opportunities

Respite Care Allowance
Families of deployed military members are eligible to receive A reimbursement of up to $50 per month. Click here for a childcare receipt which should be sent to the MFRC no later then 30 days after the childcare service has been completed.
*Please note that the MFRC is not responsible for finding childcare however there are various programs available at the Centre which are listed in our Program Guide
Social Activities
Throughout the year, we plan a number of activities: Sunday afternoons with deployed families, playgroups, barbecues, holiday party, Ladies’ and Gents’ Night Out and much more

Resources

Our Resource Library includes a wide variety of deployment related resources for children and adults. Stop by to pick up a copy, request one to be mailed to you or download one below.

Resources for Adults
Publications:

The Deployment Handbook: A Practical Guide for Families (http://www.cfpsa.com/en/psp/DMFS/Resources/deployment_guide_e.asp)

Before Leaving (Pre-Deployment)

While They Are Away (Deployment Support)

They're Back (Reunion)

The Reunion Handbook: A Practical Guide for Families

Anticipation/Homecoming Preparation

Reintegration and Renegotiation

Identifying and Alleviating Stress

Stabilization and Sustaining Relationships in Your Family
MFSP Family Handbook http://www.canex.ca/en/psp/dmfs/pdfs/MFSPFamilyHandbook_e.pdf

Preparing for Deployment Stress http://www.army.gc.ca/lfwa-dsg/books/deployment_stress.pdfPreparing for Critical Incident Stress http://www.army.gc.ca/lfwa-dsg/books/critical_incident.pdfPreparing for Reunion Stress http://www.army.gc.ca/lfwa-dsg/books/reunion_stress.pdf

Responding to Stressful Events Taking Care of Ourselves, Our Families and Our Communities http://www.army.gc.ca/lfwa-dsg/books/Stressful_Events_All.pdf

Dealing With the Media Guide for Military Families http://www.army.gc.ca/lfwa-dsg/books/Media_Guide08_eng.pdf

Responding to Stressful Events Helping Teens Cope http://www.army.gc.ca/lfwa-dsg/books/Stressful_Events_Teens.pdf

Responding to Stressful Events Helping Children Cope http://www.army.gc.ca/lfwa-dsg/books/Stressful_Events_Children.pdf

Resources for Children & Youth
Joey’s Mom is Going Away http://www.cfpsa.com/en/psp/DMFS/images/Joeys%20Mom%20is%20Going%20Away_En_WEB.pdf

A Father to be Proud of http://www.pmfrc.org/documents/reunion/AFatherProud_e.pdf

My Mother is a Soldier http://www.army.gc.ca/lfwa-dsg/books/momisasoldier_e.pdf

My Mother is a Soldier Facilitators Guide (http://www.cfpsa.com/en/psp/DMFS/pdfs/My%20Mom%20is%20a%20Soldier%20FACILITATORS%20GUIDE%206%20FEB%2008%20EN.pdf)

Student Deployment Journal http://www.army.gc.ca/lfwa-dsg/books/studentdep_e.pdf

Talk, Listen, Connect: Sesame Street http://www.sesameworkshop.org/initiatives/emotion/tlc

Useful links:
CF Members Assistance Program (http://www.dnd.ca/health-sante/ps/map-pam/default-eng.asp)

Mission Information Line 1-800-866-4546: The Mission Information Line (MIL) is a bilingual telephone service for families of Canadian military personnel serving in operations outside Canada. The toll-free, 24-hour service features detailed reports about Canadian Forces missions and operations from around the world and provides the kind of assurance and support family members depend on. http://www.cfpsa.com/en/psp/MIL/

Operational Stress Injuries Social Support (OSISS) - www.osiss.ca

Useful Forms:

Family Information Form: This form is to be completed by CF personnel (Reg/Res) and civilian employees prior to any time away.

Dental insurance form from Great-West for military dependants http://www.tbs-sct.gc.ca/tbsf-fsct/006267-eng.pdf

Sun Life form for PSHCP insurance http://pshcptrust.ca/english/forms/claimform.pdfChildcare Reimbursement Receipt

Post-Deployment

Reunion

This part of the deployment cycle - the process in which military families reunite upon the military member's return from a tour of duty - is identified by many military families as the most challenging time for them.
Please note, counselling sessions or meetings can be arranged with the social worker at the Military Family Resource Centre or with the Member Assistance Program if needed. Confidentiality is of utmost importance.

Emergency Childcare

What is Emergency Childcare (ECC)?

Emergency Childcare means a need for childcare arising from an unexpected event that would prevent the parent or usual caregiver from providing care. Some examples are the sudden illness of a parent or a sudden deployment that does not allow the family sufficient time to implement their childcare plan.

Purpose

To help CF families meet unexpected childcare needs that are a direct result of their CF duty requirements.
To enhance and support Family Care Plan (FCP). http://www.cfpsa.com/en/psp/dmfs/pdfs/DND_family_E3.pdf
For more background information on the purpose of the Family Care Plan, click here.
To support CF families during short-term crises until they are able to make longer-term child care arrangements.
Guidelines

ECC is available to CF families at all times, day or night.
Emergencies do not include recurring events during the course of a year.
Emergency situations are expected to be resolved within a 24 to 72 hour period.

What do I do if my Family Care Plan (FCP) falls through?

If your FCP falls through, C/MFRC is authorized to fund up to 72 continuous hours of emergency childcare in certain circumstances.

Who will look after my children?

A professional Agency will be contacted to provide us with qualified Home Support Workers and Home sitters.
How do I access Emergency Childcare?

To access the Emergency Childcare service you need to call (613) 991-4977.

Events

April 7 Running Group (Uplands) 9:30
April 9 Deployment Team on the Move (Place D’Orleans) 10:00 to 12:00
April 10 Pre-deployment briefing(Cartier Drill Square) 10:00
April 11 Sunday Afternoons with Deployed Families 14:00 to 16:00
April 14 Running Group (Uplands) 9:30
April 15 Pre-deployment briefing (Main Hall Uplands) 18:30 to 20:00
April 16 Deployment Team on the Move (Place D’Orleans) 10:00 to 12:00
April 21 Running Group (Uplands) 9:30
April 23 Deployment Team on the Move (Place D’Orleans) 10:00 to 12:00
April 25 Sunday Afternoons with Deployed Families 14:00 to 16:00

April 28 Running Group (Uplands) 9:30
April 28 Ladies and Gents Night (Location TBA ) 18:30

April 30 Deployment Team on the Move (Place D’Orleans) 10:00 to 12:00

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